FREQUENTLY ASKED QUESTIONS

SHIPPING  We try to ship items as quickly as possible, usually within 1 day of order placement. All orders are shipped via USPS ground transport and usually arrive within 3-5 business days for domestic orders, unless otherwise indicated. Once your order is processed and items are shipped, you will receive notification by email. If you need any item rushed -- just let us know! Please contact us at info@lolaytula.com and we will do our best to work with you!

INTERNATIONAL SHIPPING  We are finally shipping internationally to most countries! We are using USPS with all shipments, so an exact arrival date can vary anywhere from 1-4 weeks depending on your country's customs office. If a rush order is needed for international shipment, just alert us at info@lolaytula.com and proper arrangements will be made.

RETURNS  We want you to be 100% happy with your products - so, we offer FREE RETURNS on all items If product is received within the first 30 days, EXCEPT SHOE STYLES. 

Huarache sandals can be EXCHANGED for another size or STORE CREDIT, as long as the items are received within the first 14 days of receipt and have not been worn or show any damage.

NO RETURNS OR EXCHANGES AVAILABLE FOR INTERNATIONAL SHIPPING.

Please email us at info@lolaytula.com. Once your return has been received, the refund will be processed, less shipping charges, in the original method of payment.  (SALE ITEMS ARE FINAL SALE) 

CARE  Please reference each individual product page for care instructions.

ITEMS MAY VARY DUE TO HANDMADE NATURE  All of our items are unique, handmade and usually one of a kind. That's why we love them:) This means that we try and show you exactly what you will be getting, but once in awhile we can't photograph all the special details. Some patterns will vary slightly, but not enough, in our opinion, to compromise the piece.

CAN I CONTACT SOMEONE DIRECTLY?  Of course!! We love hearing from you!!! Shoot us an email anytime: info@lolaytula.com