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FREQUENTLY ASKED QUESTIONS

SHIPPING  We try to ship items as quickly as possible, usually within 1 day of order placement. All orders are shipped via ground transport and usually arrive within 3-5 business days. Once your order is processed and items are shipped, you will receive notification by email. If you need any item rushed -- just let us know! Please contact us at info@lolaytula.com and we will do our best to work with you!

INTERNATIONAL SHIPPING  We currently do not take orders online for international shipment, however; we can usually make arrangements to certain countries as long as all shipping costs are covered by the customer. Feel free to email us at info@lolaytula.com to receive a quote for the item of interest.

RETURNS  We want you to be 100% happy with your products - so, we offer FREE RETURNS on all items (EXCEPT HUARACHE SANDALS) If product is received within the first 30 days.  

Huarache sandals can be EXCHANGED for another size or STORE CREDIT, as long as the items are received within the first 14 days of receipt and have not been worn or show any damage.

Please email us at info@lolaytula.com. Once your return has been received, the refund will be processed, less shipping charges, in the original method of payment.  (SALE ITEMS ARE FINAL SALE)

 CARE  Please reference each individual product page for care instructions.

ITEMS MAY VARY DUE TO HANDMADE NATURE  All of our items are unique, handmade and usually one of a kind. That's why we love them:) This means that we try and show you exactly what you will be getting, but once in awhile we can't photograph all the special details. Some patterns will vary slightly, but not enough, in our opinion, to compromise the piece.

CAN I CONTACT SOMEONE DIRECTLY?  Of course!! We love hearing from you!!! Shoot us an email anytime: info@lolaytula.com