Orders & shipping
SHIPPING
All orders are shipped via USPS or UPS ground transport and usually arrive within 3-5 business days for domestic orders. Once your order is processed and items are shipped, you will receive notification by email with tracking information. If you need any item rushed -- just let us know! Please contact us at info@lolaytula.com and we will do our best to work with you!
INTERNATIONAL SHIPPING
We are finally shipping internationally to most countries! We are using USPS or UPS with all shipments, so an exact arrival date can vary anywhere from 1-3 weeks depending on your country's customs office. If a rush order is needed for international shipment, just alert us at info@lolaytula.com and proper arrangements will be made.
RETURNS & REFUND POLICY
We want you to be 100% happy with your products, so we offer FREE RETURNS on all items If product is unworn and received within the first 30 days. Please click here to begin your return process. Once your return has been received your refund will be processed on the original method of payment.
*ALL SALE ITEMS ARE FINAL AND CAN NOT BE RETURNEDNO RETURNS OR EXCHANGES AVAILABLE FOR INTERNATIONAL SHIPPING
CARE
Please reference each individual product page for care instructions.
ITEMS MAY VARY DUE TO HANDMADE NATURE All of our items are unique, handmade and usually one of a kind. That's why we love them. This means that we try and show you exactly what you will be getting, but once in awhile we can't photograph all the special details. Some patterns will vary slightly, but not enough, in our opinion, to compromise the piece. Please email us with any questions or concerns: gardeniar77@yahoo.com
CAN I CONTACT SOMEONE DIRECTLY?
Of course!! We love hearing from you!!! Shoot us an email anytime: info@lolaytula.com or send a message through our chat bubble on the home page.
HOW CAN I TRACK MY ORDER?
As soon as your order is shipped we will send you a tracking number by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.